Optimizing for voice search: Q&A with Mastercard’s Guillaume Conteville

One in five searches are now made via voice with digital assistants, which are becoming an increasingly prominent feature in our homes and on mobile devices. How are brands optimizing for voice search?

In fact, there are now more than one billion voice searches per month, and this number will only rise over the coming years.

But just how big an impact is voice having on search in real terms? What are the specific strategies brands need to apply to avail of this trend?

This is another topic we’re excited to learn more about next week at the Transformation of Search Summit here in New York.

One of the experts we’ll be hearing from is Guillaume Conteville, SVP of Global Digital Marketing at Mastercard.

guillaume conteville, SVP global digital marketing at mastercard, speaker at the search summit

Guillaume will be part of the panel titled “Optimizing for position 0: Everything you need to know about Voice Search.”

1. What are your key priorities over the next twelve months?

In my role I’ll be focusing on driving change in the way we do marketing to adapt to new usage, and to leverage technology and data to their maximum potential.

The hot topics for us at the moment are CX, Voice, AR, marketing automation, and data-based customization.

2. What is your biggest challenge in achieving those?

Prioritization and execution.

There are so many potential initiatives you could start, identifying the real game-changing ones is always tricky.

Then, like always with tech-based projects, executing on your vision is always more complex than anticipated.

3. What’s your advice to others who may be facing similar challenges?

You really need to establish a broad climate of trust among all stakeholders, in order to have a real test-and-learn approach.

In adtech, it’s impossible to get it right the first time.

Success always come after a lot of optimizing and fine tuning.

4. What’s an interesting trend you’re seeing in the market right now?

It’s not search-related, but it’s fascinating to see how the changes that web browsers have made in regard to third-party cookies are having a massive impact on the whole adtech ecosystem.

The end of third-party cookie tracking will potentially be more disruptive than regulation.

5. Tell us a bit about your session at the Search Summit?

In this session, I’ll be sharing about the journey we’re going through at Mastercard to future-proof our content and ensure its discoverability in a future where people increasingly interact with machines through voice.

6. What are you looking forward to most at the Summit?

This is a unique opportunity for me to learn more about latest developments around search.

7. What’s something you do every day that helps you be more successful or productive?

It might sound cliché but, in this type of role, keeping a learning mindset is absolutely key. So every day I make sure to put some time toward talking to a lot of people and doing a lot of reading.

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Search transformation projects: Q&A with SAP’s Siddharth Taparia

At The Transformation of Search Summit next month, we’ll be hearing from a panel on “Embarking on Search Transformation Projects.” One of those panelists will be Siddharth Taparia, SVP and Head of Strategic Transformation and Partner Marketing at SAP.

Siddharth has grown his career in marketing at various companies, including spending the past 11 years at SAP.

siddharth taparia, head of marketing transformation at SAP

For many search marketers, embarking on search transformation projects can seem daunting and unclear. Siddharth’s expertise lies in leading marketing transformation efforts, and he’ll share insights on what’s he’s learned along the way.

Tell us a bit about your role at SAP?

I serve as head of SAP Global Partner Ecosystem and SME Marketing. In this role, I oversee SAP’s entire global partner ecosystem – with nearly 20,000 partners – including companies like Google, Microsoft, Amazon Web Services and Deloitte. We also market to the invaluable small and midsize space. My team is responsible for providing excellent support and resources for existing partners and helping to grow the network with new partners.

What are your key priorities over the next twelve months?

My key priorities over the next 12 months will include supporting SAP revenue and growth aspirations through innovative partner marketing, communications, and enablement. We will continue to be laser-focused on creating great partner experiences, extending the company’s reach to more customers, and driving SAP brand value.

What is your biggest challenge in achieving those?

Our biggest challenge is to make sure that we stay focused and look at the big picture. We are a large team within a large, global company. The path to success comprises many components that must come together in a cohesive manner.

What’s your advice to others who may be facing similar challenges?

As with many areas in life, communication and collaboration is key. Everyone on the team needs to be on the same page when it comes to understanding the plan, the strategy, and the goals. More importantly, the communication has to be a two-way street. It is vital to establish a culture in which people feel comfortable asking questions and providing feedback.

What’s an interesting trend you’re seeing in the market right now?

It is interesting to see the growth of AI and how it is becoming more and more sophisticated. AI is providing unprecedented personalization, which makes for memorable customer experiences. When it comes to search specifically, AI is helping to make it easier to find the information you need faster and with more accuracy than ever before.

How do you expect it will change in the next 6-12 months?

The rate at which AI is evolving is truly astronomical. By its very nature, AI gets better with time. With more data and new algorithms over the next several months, accuracy will continue to improve and forecasting and anticipating customer needs will become even more precise.

Tell us a bit about your session at the Search Summit?

I am excited to be a part of the panel discussion, “Embarking on a Search Transformation Project.” It is crucial for companies to not only incorporate search into their overall martech strategy; they must continue to evolve their search strategy to include new search technology. Search needs to be a core part of every marketing strategy and tactics.

What are you looking forward to most at the Summit?

I enjoyed being a part of the Summit as the keynote speaker last year, and I am looking forward to sharing ideas around the fascinating topic of search. Search is such an important topic to all industries, and the Summit will provide an excellent opportunity to learn about the latest developments within this field.

What’s one of your favorite search technologies and why?

I have been following the development of voice search for quite some time now. It is my favorite search technology because it has come so far in such a short amount of time. Additionally, it’s an engaging, convenient, and fun way to obtain information!

What’s something you do every day that helps you be more successful or productive?

I am a voracious reader. Every time I take a break from a meeting or a call I try to read something new or interesting that expands my horizons. I also love to learn new things — so whenever I am in a meeting I often have a lot of questions.


Thanks Siddharth for the insights, and looking forward to learning more at the event.

Hope to see you all there!

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YouTube optimization and intent: Q&A with goop’s Courtney Messerli

At The Transformation of Search Summit next month, we’re very excited to hear from Courtney Messerli, Director of Ecommerce and Search at goop, the brand founded by Gwyneth Paltrow.

She’ll be giving a session called, “Optimizing for the world’s second largest search engine: YouTube.”

courtney messerli speaker on youtube optimization

Courtney has built her career in search engine optimization, including previous roles as Global SEO Specialist at Anthropologie and SEM & SEO Specialist at Nasty Gal.

YouTube and video optimization are topics a lot of us are keen to learn a lot more about. There are more than 1.9 billion people who use YouTube every month, and people are spending over a billion hours watching videos every day on the platform. Video traffic as a whole is predicted to account for 75% of all mobile traffic by 2020. There is a big opportunity for brands, publishers and video creators to expand their reach.

Tell us about your role at goop?

I manage ecommerce and SEO at goop. I match user intent to quality products and services via search (both on and off site), YouTube, and our website’s marketing and merchandising placements on the homepage and category pages.

What are your key priorities over the next twelve months?

Goop is in the process of launching a new contextual commerce experience to better meet the needs of users who are reading and shopping on our website.

We first want to meet users’ informational intent by delivering educational content across their topics of interest. Once informational intent has been met, we also want to deliver on their transactional intent by featuring compelling products in the appropriate site placements.

Another priority is improving site speed. With Google’s mobile first index, site speed has become increasingly important.

What’s an interesting trend you’re seeing in the market right now?

The rise of zero-click searches on Google. Targeting featured snippets has become increasingly important.

How do you expect it will change in the next 6-12 months?

I anticipate that the percentage of zero-click searches will continue to rise in the next 6-12 months. With this, I anticipate heightened awareness of this trend driven by Sparktoro and other sources. Advertisers and SEOs will become more focused on On-SERP SEO and featured snippet targeting.

Tell us a bit about your session at the Search Summit?

I’ll be providing an overview on how YouTube search intent differs from Google search intent and how to develop a YouTube strategy accordingly.

Along with this, I’ll give actionable advice on goal setting, KPIs to optimize for, key ranking factors, ways to drive visibility to your channel, and recommended tools to use. 

What are you looking forward to most at the Summit?

As much as I’m looking forward to the sessions, I am most excited for the networking aspect! I’m constantly driving my (non-search industry) friends crazy discussing SEO trends and strategy 🙂  

What’s one of your favorite search technologies and why?

GTMetrix for site speed tracking. This tool provides actionable recommendations for enhancing site speed and performance. 

What’s something you do every day that helps you be more successful or productive?

My morning routine is everything. I wake up early, work out, listen to a podcast or new music, drink cold brew and do my skincare routine. I’ve never been one to roll out of bed and head straight to work — I need to linger in my personal life a bit first. 


Ps — You can check out goop’s YouTube channel here.

Hope to see you at the event!

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Optimizing for voice search in 2019: Q&A with Amine Bentahar

As we gear up for The Transformation of Search Summit at the end of October, we have another speaker Q&A. This time we’re hearing from Amine Bentahar about his upcoming session on voice search optimization.

Amine Bentahar is the Chief Digital and Operating Officer at Adantix Digital. He’s also an author and member of the Forbes Agency Council.

amine bentahar speaker interview

Amine’s session will be about “Optimizing for position 0: Everything you need to know about voice search.”

Tell us about your current work

Amine Bentahar: I’m the Chief Digital & Operating Officer at Advantix Digital. I’m in charge of operations and ensuring that we are delivering the best quality work and exceptional results for our clients.

I’m also responsible for the overall digital and marketing strategy for many of our key clients which includes publicly traded companies, companies backed by major VC and PE firms, and mid-sized companies from various industries. 

What are your key priorities over the next twelve months?

AB: Implement a voice search strategy for all of our B2C and B2B clients, and continue to leverage voice search as a channel to drive new customer acquisitions for our clients. 

What is your biggest challenge in achieving those?

AB: Most companies haven’t allocated a budget specific to just voice search, and aren’t taking the time to truly understand how their customers are either looking for information or shopping through voice.

Because of this, we are having to spend a lot of time educating companies about the importance of having a voice search strategy and budget. 

What’s your advice to others who may be facing similar challenges?

AB: Educate your teams or clients on voice search and how it’s changing the way customers are shopping or looking for information. 

What’s an interesting trend you’re seeing in the market right now?

AB: The integration of voice search technology in cars, TVs, appliances and other devices. 

How do you expect it will change in the next 6-12 months?

AB: With all the money being invested in R&D by the big players (Amazon, Google, Apple and Microsoft), I would expect to see this trend to continue growing, and for voice search technology to be available on even more devices. 

Tell us a bit about your session at the Search Summit?

AB: My session will be about optimizing for voice search and more specifically about the steps companies must take to rank for position 0. We will help attendees understand how voice search works and how to develop organic content to be “read” by Alexa or Google Home. 

What are you looking forward to most at the Summit?

AB: I’m looking forward to meeting other thought leaders and marketers and learning from their experiences about things that are disrupting the search world. 

What’s one of your favorite search technologies and why?

AB: Voice search as I find it somewhat amazing especially when you see the fast adoption rate of the technology and how it’s impacting the way customers are now searching. 

What’s something you do every day that helps you be more successful or productive?

AB: I do my best to exercise everyday and also I take at least 30 minutes of my day to read either about marketing or management. 

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